Privacy Policy

Effective Date: January 1, 2025

1. Introduction

FavoriteFollowers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate video marketplace service.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and email address
  • Billing and payment information
  • Property addresses for custom video orders
  • Phone number (optional)
  • Account credentials

Automatically Collected Information

When you use our Service, we may automatically collect:

  • Browser type and version
  • IP address
  • Device information
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our Service
  • To process your transactions and orders
  • To manage your account
  • To communicate with you about your orders
  • To send promotional emails (with your consent)
  • To improve our Service and user experience
  • To detect and prevent fraud
  • To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing via Stripe)
  • Legal Requirements: If required by law or in response to valid legal processes
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage using Supabase

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Payment Processing

Payment information is processed securely through Stripe. We do not store credit card details on our servers. Stripe's privacy policy governs the handling of your payment information.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your account and personal information
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request a copy of your data in a portable format

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze usage patterns
  • Improve our Service

You can control cookies through your browser settings, but disabling cookies may limit some features of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of personal information.

14. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our website.